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The app doesn't show the 2nd payment date for a forced payment plan when requesting an extension; it doesn't state which type of plan either. I spent 7 hours (5 agents) with Support and not one would ...展开

Athena · 2026-06-16T04:53:26.535Z

if you book, better hope you don't have a family emergency because they will not give you a refund. 3 days before my trip my dad has a heart attack and is need opening heart surgery. what am I suppose...展开

Liane Barraza · 2026-06-22T22:48:54.694Z

Used the app 2 times, both times stay got declined (it's no brainer that you pay the money in advance and they can just reject your stay), it takes 15 days to get the refund???? so what I should wait ...展开

Adrian Levanić · 2026-06-10T06:53:33.950Z

HORRIBLE customer service! They only care about the hosts not guests. We've had cleanliness issues (place was filthy when we arrived) & privacy issues (when we got here host surprised us with "we're s...展开

Brenna Aubrey · 2026-06-27T17:46:48.248Z

I pretty much got scammed by the airbnb host and I asked airbnb assistance and they said they will try but got nothing. I had to pay the host 300 dollars worth of cleaning due to dogs because owner re...展开

Jayce Lee · 2026-07-05T09:18:11.483Z

Very bad experience. We reached the property on time, but the host was not responding to calls or messages. We had to contact Airbnb support and wait outside for a long time, getting bitten by mosquit...展开

APTA ENTERPRISES · 2026-06-24T18:23:57.453Z

The main reason I was using Airbnb for the past decade, in opposition to other similar platforms, was the fact that they had a good & easy CS. Now, they decided to implement AI. I was trying to contac...展开

Silia Vilara · 2026-07-06T10:53:26.342Z

All fun and games till you need to contact someone at Airbnb even as a super host! 1 star. Also the latest update broke Google Photos functionality so I can't send my guests media to enhance the check...展开

Kevin Raab · 2026-07-02T20:53:34.666Z

would not recommend Airbnb based on my experience. I had already paid for my reservation through the platform, but when I arrived late at night with my three children, the property told me they no lon...展开

Jeannette NIZEYIMANA · 2026-06-29T19:41:27.320Z

booking has been a nightmare. Because I've married since setting up the account I could not use my card with my new surname. I changed my legal name on the account and it still wouldn't work in terms ...展开

Zoe Bird · 2026-06-16T11:31:58.518Z